Privacy Policy

Information we collect

When you submit a form on our website, we may collect:

• Contact information (name, email, phone number)
• Basic screening details you choose to provide (for example: study area interest or notes)
• Communication preferences (SMS and email consent selections)
• Technical information (IP address, device type, and approximate location derived from IP) for security and fraud prevention

How we use information

• To review eligibility requests and coordinate next steps (screening, scheduling, and administrative updates)
• To communicate with you based on your consent selections (SMS and/or email)
• To improve our website experience, diagnose technical issues, and maintain site security
• To comply with legal obligations and enforce our Terms of Service

SMS and email consent

SMS messaging is optional and controlled by the two SMS checkboxes presented on our forms: General SMS Updates and Marketing & Study Opportunities. Message frequency varies and message/data rates may apply. You can opt out of SMS at any time by replying STOP. For help, reply HELP. Email messages may include scheduling, follow-ups, and account-specific communication; you may unsubscribe using instructions included in emails.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect information submitted through our site. No method of transmission or storage is 100% secure, but we work to reduce risk through access controls and security practices.

Service providers

We may use trusted vendors to help operate our website and communications (for example: hosting, analytics, and messaging services). These vendors are permitted to process information only to perform services for us and are expected to protect it.

Data retention

We retain information for as long as necessary to support eligibility requests, provide communications you opted into, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the type of information and operational needs.

Your choices

• Opt out of SMS: reply STOP to any SMS message.
• Get help by SMS: reply HELP to any SMS message.
• Opt out of email: use the unsubscribe link or instructions in the email.
• Request access or correction: contact us at mytrial@sourceonelabs.com.

Updates to this policy

We may update this Privacy Policy from time to time. The “Last Updated” date below will reflect the most recent revision.